Effective date: 14 October 2026. Applies to orders placed on rovayaa.com.

Return and exchange eligibility

Report a major size problem, a damaged or defective piece, or an incorrect item, size or design within 7 calendar days of delivery. A return or exchange requires our approval. Requests first reported after this period are not accepted. Small colour differences caused by screens or photography are not a defect.

How to request help

Email info@rovayaa.com or WhatsApp +92 313 2124741 with your order number, a short explanation and clear photos or a video showing the issue. Please keep the parcel label and packaging.

Item condition

Items must be unused, unworn, unwashed and unaltered, with original tags, labels, included pieces and packaging.

After approval

We will provide the return address and instructions. Exchanges depend on replacement stock. An approved return is inspected when received; the refund method, processing time and any return deadline will be confirmed with you during approval. Contact us before ordering if you need these details.

Customers pay return shipping unless we confirm that the item was damaged, defective or incorrectly supplied by us; in that case, we cover the return shipping. Do not send an item back before approval.

Cancellation

Contact us within 6 hours of placing an order to request cancellation. Once an order has been processed and shipped, it cannot be cancelled; eligible issues follow the return and exchange process above.

Delivery issues

Contact us with your order and tracking details if there is a delay, a lost parcel or transit damage so the issue can be investigated with the courier.

Rovayaa

Email: info@rovayaa.com
WhatsApp: +92 313 2124741